Cisco ASA 5500 Series Adaptive Security Appliances

I use Cisco AnyConnect on my Windows 7 computer to make VPN connections. It also has capability to connect to WiFi. But I always had problems in connecting toWiFi with AnyConnect. Connection drops frequently and it keeps saying ‘Acquiring IP address‘.

Can't Connect To Cisco Anyconnect

When you have the Cisco AnyConnect Secure Mobility Client installed on a Surface Pro 3, you may experience one of the following symptoms: If you try to connect to a wireless network by using the Cisco Network Access Manager (NAM), you cannot connect to the wireless network.

Unable To Connect To Internet Once Connected Via AnyConnect ...

AnyConnect installs a service called ‘Network Access Manager‘ which seems like takes over the native Windows WiFi connecting client. So when I click on the network icon in the System tray it says ‘No connections are available'(See below snapshot). Without AnyConnect, it always displays the WiFi connections available.

• Cannot browse internet when Cisco Anyconnect (VPN) is active I’ve been using the same router for over a year and used to connect to the vpn with no issues. I moved apartments and changed from internet 75 to 100, all while using the same router.
• Type “Cisco AnyConnect”. Right-click the Cisco AnyConnect Secure Mobility Client icon. This will bring up a list of options. Hover over Send to, then click Desktop (create shortcut).Now that you have a desktop shortcut, you can double-click the icon whenever you want to launch Cisco AnyConnect in the future.
• How do I connect to the ASC VPN using Cisco and Duo? Install the client: If you are on an OSU owned computer: Windows: find the Cisco client in Software Center; Macintosh: find the Cisco client in Self Service; These will install without needing administrator rights. Otherwise, please use the clients attached to this KB.
• If you don’t have the necessary routes, you will need to modify the traffic settings on AnyConnect Settings page and reconnect to the AnyConnect server to update your routes. Take packet captures on the AnyConnect VPN interface. Packet captures can be taken on the AnyConnect VPN interface to verify if traffic is making it to the MX.

If you are facing the problem then you can try the following solution that worked for me.

• Open Services management console by running Services.msc from Run
• Find the service ‘Cisco AnyConnect Network Access Manager‘.
• Right click and stop the service.
• Now Cisco AnyConnect will say ‘NAM service unavailable‘
• Now Windows will use the native WiFi client to connect to the WiFi
• When you reboot your system, the NAM service will start and may cause problem again. You can disable this service in Services management console to prevent that.

AnyConnect has settings to disable the NAM feature. But that did not work for me. Even after disabling NAM service, I could not connect to WiFi. Windows network icon shows the WiFi connection but gives the error ‘Windows was not able to connect to…‘. I followed the below steps to do this.

• Opened Anyconnect window and click on Advanced.
• Clicked on ‘Networks’ tab in the left side pane.
• Clicked on Configuration tab. Changed the NAM to disabled as shown below.